Parent Support Advisor
We believe that it is vital for school and family to work as closely together as possible to
make sure that our children get the very best out of school.

To support this at Banham Primary school we offer the support of a Parent Support
Advisor – Mrs Nicola MacKinnon. Her role is to work preventatively with families, children and
the school to provide early intervention, signposting, support and guidance in times of
change and or stress.
We want to ensure that all children enjoy school and feel happy & secure and that as
parents/carers you feel supported in your parenting journey which can sometimes be
challenging and overwhelming. Our PSA is available to support you with any issues you
have regarding your child by working in partnership with parents/carers, school and other
agencies to support families.
Nicola is normally in school on Thursdays and can be contacted via the school office or at

Some of her PSA responsibilities include:

 To provide a listening ear and a link between home and school if you feel that you
need another person to talk to. Some people find it useful to talk to someone other
than a family member or friend.

 To provide ‘one to one’ support and advice.

 Support in school for children as well as supporting parents/carers and families.

 Help to improve attendance and punctuality, where attendance has fallen below 95%.
 Helping parents with parenting skills through individual guidance, support and advice
on how to develop and maintain positive behaviour. Encouragement of positive
behaviour and routines.

 Offering workshops with guest speakers and coffee mornings/ open surgeries with
the opportunity to seek advice on a range of topics and issues.

 Advice on issues such as head lice, personal hygiene, nutritional problems, bed-
wetting and sleep routines.

 Making referrals for in-school pastoral groups or the school counsellor, if necessary.

 Signposting to other agencies, for example, bereavement support, debt
management, Young Carers, parenting advice/courses.

 Giving you or your child a forum to talk about concerns in a confidential and non-
judgmental environment, providing emotional support and strengthening self-esteem.

 Helping to improve family relationships, being available for families in crisis situations
and helping those families who need short term assistance.

 Providing home visits to support families and their children with outreach support.

 Working closely with other agencies to ensure that parents/carers and their families
can access support from other professionals and charities and if needed to make
referrals for further support.

How to contact your PSA
If you would like to make an appointment with your PSA. Please complete a contact form
and hand it into the school office or email Nicola on
Alternatively, you could contact the school office or Nicola directly on 07788527681 (school
hours only) or if you see Nicola in school she is always happy to find time to talk.
Please note Nicola works part time but she will endeavour to contact you within 5 working
days of your initial request for support.